Hotel Le Navigateur is committed to respecting your privacy.

The Rules of Governance for the Protection of Personal Information (the "Rules") describe certain governance principles that Hotel Le Navigateur has adopted with respect to privacy and the protection of personal information. The Rules apply to personal information that Hotel Le Navigateur collects and holds about you, i.e. information that directly or indirectly allows you to be identified.

The purpose of these Rules is to :

• Define the roles and responsibilities of Hotel Le Navigateur employees throughout the life cycle of personal information;
• Establish the process for handling complaints regarding the protection of personal information;
• Describe the training and awareness activities offered to employees;
• Ensure that Hotel Le Navigateur complies with the Act respecting access to documents held by public bodies and the protection of personal information (RLRQ, chapter A-2.1) and its regulations (the "Act").

Also available for consultation:

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1. ROLES AND RESPONSIBILITIES

Throughout the life cycle of personal information, roles and responsibilities are assigned to various stakeholders within Hotel Le Navigateur.

1.1 BOARD OF DIRECTORS

Receive an annual report on the application of the Act, in accordance with the Regulation respecting the distribution of information and the protection of personal information (RLRQ, chapter A-2.1, r. 2), which is included in the annual report;

Be informed of any confidentiality incident presenting a risk of serious prejudice.

1.2 CHAIRMAN AND CHIEF EXECUTIVE OFFICER

Ensures compliance with and implementation of the Act;

Appoints the persons responsible for access to documents and the protection of personal information;

Approves policies, directives and all other procedures related to the protection of personal information within Hotel Le Navigateur.

1.3 RESPONSIBLE FOR ACCESS TO DOCUMENTS AND PROTECTION OF PERSONAL INFORMATION

Ensure compliance with and implementation of the Act;

Ensure that training and awareness-raising activities concerning the protection of personal information are offered to all employees;

Ensure the application of policies, directives and all other procedures related to the protection of personal information;

Develop and revise policies, directives and all other procedures related to the protection of personal information;

Manage requests for access to documents and rectification of personal information;

Report periodically to the President and CEO.

1.4 ACCESS TO INFORMATION AND PROTECTION OF PERSONAL INFORMATION COMMITTEE

Recommends the adoption of policies, directives and any other procedures related to the protection of personal information to the President and CEO;

Ensures that policies, directives and any other procedures related to the protection of personal information are established, communicated and applied effectively;

Ensures that significant risks related to the protection of personal information, particularly in connection with confidentiality incidents, are considered.

1.5 MANAGERS

Ensure compliance with policies, directives and all other procedures related to the protection of personal information within their unit or establishment;

Be the bearers of the culture with regard to the protection of personal information and privacy and ensure its dissemination within their respective unit or establishment;

Identify, report and manage risks related to the protection of personal information within the scope of their activities, with the support of the Privacy Officer.

1.6 EMPLOYEES

Respect policies, directives and all other procedures related to the protection of personal information in their daily activities;

Participate in training and awareness-raising activities related to the protection of personal information and information security;

Report, without delay, the discovery of any confidentiality incident or any other situation presenting risks related to the protection of personal information and privacy.

2. COMPLAINT PROCESSING

In order to constantly improve the quality of its services, Hotel Le Navigateur attaches great importance to customer complaints. Hotel Le Navigateur has put in place a complaint handling process to ensure that complaints are dealt with in a uniform and equitable manner throughout all its units and facilities.

2.1 MAKING A COMPLAINT

To make a complaint about the protection of personal information, please write to the following e-mail address: info.chn@chotels.ca. Your complaint will be treated confidentially. A file will be created for each complaint received.

2.2 DEADLINE FOR RESPONSE

When a complaint is filed, you will automatically receive an acknowledgement of receipt. A response to your complaint will be sent to you or forwarded to you, at the latest, within fourteen (14) working days following receipt of the complaint. For exceptional reasons, if we are unable to process your complaint within this timeframe, an additional period may be used. A notice explaining the reasons for the additional delay and the target return date will then be sent to you.

Hotel Le Navigateur is committed to the following principles:

• Direct contact with you, by telephone or e-mail, or in person if possible;
• The search for a harmonious solution to your satisfaction.

3. TRAINING AND AWARENESS-RAISING

Hotel Le Navigateur has implemented training and awareness-raising activities to ensure that its employees, representatives and suppliers respect the confidentiality and protection of personal information provided to us in compliance with the Act. Training and awareness-raising activities are mandatory when a new employee arrives, particularly with regard to information security and protection. In addition, Hotel Le Navigateur employees and representatives periodically undergo training and awareness-raising activities on information security and the protection of personal information.

4. SURVEYS

Hotel Le Navigateur is responsible for ensuring that the personal information it collects and uses, particularly in connection with surveys, is handled ethically, securely and in compliance with regulations. Following your stay or visit to one of our establishments, Hotel Le Navigateur may send you a survey to assess your level of satisfaction and other elements relating to the quality of your customer experience. From time to time, Hotel Le Navigateur may also conduct more in-depth surveys and studies on its activities and to better understand its clientele.

Hotel Le Navigateur applies the following safeguards to personal information collected or used in connection with a survey, whether conducted by Hotel Le Navigateur or by a third party acting on its behalf:

An assessment of the need for the survey;

An assessment of the ethical aspect, taking into account, in particular, its nature, the persons targeted, the sensitivity of the personal information collected and the purpose for which it is to be used.

5. QUESTIONS

If you have any questions about these Rules or our personal information handling practices, you can contact us by e-mail or by mail at the following coordinates:

Hotel Le Navigateur

6. MODIFICATION OF RULES

Hotel Le Navigateur reserves the right at all times to modify the Rules as necessary to reflect significant changes in its internal and external environment. Changes are effective as of the update date indicated below. We invite you to consult the Rules regularly to ensure that you are familiar with the most recent version.

Last update of the Rules: February 20th, 2025